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SOLUTION.RECOVERY is a complete account charge off and recovery solution. It was designed to automate the process from decision to recovery. This solution is fully integrated with the Framework for case management for legal, fraud, and bankruptcy.

Features Description
Workflow
  • Recovery step types are fully integrated into the Framework's workflow engine that allow for recommendation, approval, and charge off of an account.
  • Workflow step types can be processed manually on an individual basis, automated through criteria, or through pick-n-choose batch screen.
System Integration
  • Choose whether or not to continue to receive information from your host data processor.
  • Maintain information outside of your host data processor.
Assignment
  • Assign accounts to internal work queues, third party collection agencies, or lawyers.
  • Assignment can be processed manually on an individual basis, automated through criteria, or through pick-n-choose batch screens.
  • Create custom export files listing any field from the database to send to third parties.
Working Charge-Off Accounts
  • A Summary screen gives a quick overview of an account including balance and recent payment information.
  • A Queue History screen shows the internal and third party queues the account has been assigned to since it was charged off.
  • A Settlement screen calculates amortization and tracks payments.
  • Other screens track expenses, attach documents, and track lawsuit information.
Reporting & Analysis
  • Charge-off accounts are automatically separated into work queues.
  • Board Package listing all accounts approved for charge off by management to be presented to the Board.
  • Charge-off Recovery reports give payment information by account type and assignment.
Third Party Collection Agency Integration
  • Automate transmission of charge off accounts.
  • Accept electronic import of notes and activities from agency.
  • Monitor agency performance.
Post Charge Off Accounting
  • Ability to continue accruing interest using variable or fixed rates.
  • Keep track of expenses.
  • Process payments.
  • Complete amortization schedules of a workout.