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SOLUTION.SALES &
SERVICE is a
customer or member
servicing solution,
powered by the
Akcelerant
Framework.
Implementing
workflow and
creating best
practices to handle
issues and service
requests will have a
dramatic impact on
efficiency and also
reduce risk of error
in the customer or
member service
environment. Contact
and service workflow
management is
becoming a must have
in the financial
industry in order to
guarantee efficient
and effective
service. |
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Key
Features |
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Service
Workflow
Management |
Create service workflows for account holder requests generated internally via call center, email, walk-in, and more.
Use service workflows and task lists to ensure accuracy, increase productivity, and improve the account holder experience. |
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Best
Practice
Management |
Manage
service
proactively,
not
reactively,
while
reducing
overall
training
costs
and
improving
consistency
across
all
points
of
service.
Ensure
that
account
holders
get
the
best
service
in
the
most
efficient
manner
through
the
use
of
real-time
reporting
and
monitoring. |
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Resource
Management |
Manage workloads and monitor progress across all customer or member service representatives.
Measure service effectiveness and quality through visibility into how issues are handled.
View service workflow history and analyze trends. |
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System
&
Department
Integration |
SOLUTION.SALES & SERVICE integrates to your host system and other third-party providers to allow customer or member service representatives to work on one integrated platform.
Workflows and queues route tasks into other departments and set parameters for completion to ensure process control and timeliness. |
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